Privacy Policy

Effective Date: February 2025

At The Medicine Shoppe Crowfoot, we are committed to protecting your privacy and the confidentiality of your personal health information. As a pharmacy operating in Canada, we comply with all applicable federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the Health Information Act (HIA) of Alberta.

1. Collection of Personal Information

We collect personal information only as necessary to provide pharmacy services and manage your care. This information may include:

  • Your name, date of birth, address, and contact details

  • Alberta Health Care number or other government-issued ID

  • Prescription history and medication records

  • Medical history relevant to your prescriptions

  • Information from physicians and other health professionals

We collect this information directly from you, your physician, your insurer, or other authorized parties.

2. Use of Personal Information

Your information is used to:

  • Fill prescriptions and manage medication records

  • Communicate with healthcare providers about your care

  • Provide medication reviews and clinical services

  • Submit claims to insurers or benefit providers

  • Ensure your safety and comply with legal and regulatory requirements

We only use your information for the purposes identified and will not use it for other purposes without your consent, unless permitted or required by law.

3. Sharing of Information

We may share your personal health information with:

  • Your healthcare providers (e.g., doctors, specialists, nurses)

  • Insurance companies or benefits administrators

  • Government health agencies when required by law

  • Regulatory bodies for audit or inspection purposes

We do not sell, rent, or disclose your personal information to third parties for marketing purposes.

4. Consent

We require your knowledge and consent for the collection, use, or disclosure of personal information, except where otherwise permitted or required by law. Consent may be express (e.g., written, verbal) or implied based on the nature of the service.

5. Safeguarding Your Information

We take appropriate security measures to protect your personal information, including:

  • Secure storage systems and limited access

  • Password-protected pharmacy software

  • Confidentiality agreements with all staff

  • Ongoing training in privacy best practices

Despite our best efforts, no system is completely secure. We continually review and improve our practices to protect your data.

6. Access to Your Information

You have the right to access your personal health information, subject to limited exceptions. You may request to:

  • View or obtain a copy of your records

  • Correct inaccurate or incomplete information

  • Withdraw consent for certain uses of your information

To make a request, please contact our pharmacy team using the details below.

7. Retention of Records

We retain personal health information only as long as necessary to fulfill the identified purposes or as required by law. When no longer needed, records are securely destroyed or anonymized.

8. Questions or Concerns

If you have any questions about our privacy practices, or if you wish to access or correct your information, please contact:

The Medicine Shoppe Crowfoot
11 – 600 Crowfoot Crescent NW
Calgary, AB – T3G 0B4
Phone: 403-455-9939
Email: info@medicineshoppecrowfoot.ca
Attention: Privacy Officer

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta for further guidance.